Shipping policy

Where we ship

We ship within the United States, including Alaska and Hawaii. We don't ship internationally yet.

Shipping rates

Free standard shipping on orders of $50 or more.

Standard shipping — $8 flat rate on orders under $50

Your exact shipping cost is shown at checkout before you pay. No surprise fees.

When your order ships

We process orders within 1–3 business days, Monday through Friday, excluding public holidays. Orders placed on a weekend or holiday start processing the next business day.

You'll get a confirmation email with tracking as soon as your order is on its way.

How long delivery takes

Most of our gear ships directly from our manufacturing partners overseas. Orders usually arrive within 2–4 weeks after processing, and every order includes tracking.

Delivery estimates aren't guaranteed. Carrier delays, customs clearance, weather, and peak seasons all affect timing, and those are outside our control.

Orders that arrive in more than one box

We work with several suppliers, so items in the same order sometimes ship separately and arrive on different days. There's no extra charge for this, and you'll get tracking for each shipment. If part of your order hasn't shown up after the rest has, give it a few more days before getting in touch.

Tracking

Your tracking number is emailed when the order ships. Allow 1–3 business days for the carrier to scan the package and for tracking to start updating.

Lost, delayed, or damaged packages

If tracking says delivered but the package isn't there, check with everyone in your household and your immediate neighbors, then contact the carrier — packages marked delivered usually turn up within a day or two.

If it still hasn't turned up, or if tracking has stopped updating, or your order arrived damaged, email us at hello@redwolfcoshop.com with your order number. We'll chase it with the carrier and our warehouse and work it out with you from there.

Get in touch within 30 days of the delivery date. After that the carrier and our suppliers close their claim windows, and our hands are largely tied.

Wrong address

Double-check your shipping address at checkout. Once an order ships we can't reroute it, and we can't cover orders delivered to an address that was entered incorrectly.

Spotted a mistake? Email us immediately — if the order hasn't shipped yet, we'll fix it.