Refund policy

Our guarantee

We build gear for dogs that work hard outdoors. If something we sold you is defective, damaged, or not what you ordered, we'll make it right at our cost — no argument, no runaround.

30-day refunds

If your order isn't right, email us within 30 days of delivery and tell us what went wrong. We'll sort it out — a replacement or a refund, whichever actually fixes the problem.

We may ask you for a photo first. That's usually so we can file a claim with the manufacturer, not because we doubt you.

We'll tell you whether we need the item back before you send anything. Please don't ship anything back until we do — we're an online-only business, and packages sent to an address we didn't give you can't be received, processed, or refunded.

We'd rather sort a problem out than argue about it. We do look at these one at a time, and we may decline where there's a clear pattern of repeat requests on the same account.

If we ask for the item back

We'll email you the address and the instructions first.

We pay the return shipping. We're the ones asking, so we cover it.
Send it back in the condition it reached you, with whatever hardware and packaging you still have.

If it arrives damaged, defective, or wrong

Check your order when it turns up. If anything is damaged, defective, or isn't what you ordered, email us within 7 days of delivery with photos of the item and the packaging.

We'll replace it or refund you in full, including your original shipping. You won't pay anything — the photos are usually all we need to get it moving.

One-year gear warranty

We guarantee our gear against defects in materials and workmanship for one year from the date of purchase. If a buckle fails, a seam splits, or hardware breaks under normal use, we'll replace the item or refund you, and we cover the shipping.

The warranty doesn't cover chewing, digging, normal wear and tear, or damage from misuse. Dogs chew things — we understand, but a chewed harness isn't a manufacturing defect. It also doesn't cover damage from alterations or from using the wrong size.

To make a claim, email us your order number and photos of the damage.

Wrong size?

Sizing is the most common thing people get caught by, and it's the easiest for us to fix. Email us before you order a replacement and we'll tell you how to handle the one that doesn't fit.

If you're not sure what to order in the first place, measure your dog and ask us. We'd much rather answer a question than process a refund.

Order cancellations

You can cancel for a full refund any time before your order ships. Once it's shipped, everything above applies.

Refunds

Approved refunds go back to your original payment method within 5 business days of us confirming them. Your bank or card issuer may take a few days more to post it to your statement.

Original shipping charges are refunded when the problem is ours — a defect, damage in transit, or the wrong item.