Refund policy

Our guarantee

We build gear for dogs that work hard outdoors. If something we sold you is defective, damaged, or not what you ordered, we'll make it right at our cost — no argument, no runaround.

30-day returns

Not happy with your order? Send it back within 30 days of delivery for a full refund.

To be eligible, gear must be unused, unwashed, unaltered, and returned in its original packaging. We can't accept items that have been worn in the field, soiled, or damaged in use — once gear has been on a dog, we're not able to resell it.

Not sure whether your item qualifies? Email us before you send it back and we'll tell you straight.

Who pays return shipping

If the fault is ours, we pay both ways. Defective, damaged in transit, or the wrong item — we cover return shipping and the replacement, and you're not out a cent.

For any other return, return shipping is on you. That includes changing your mind, ordering the wrong size, or simply not getting on with the gear. You can ship it back with any carrier you like, or ask us for a prepaid label and we'll deduct the cost of that label from your refund.

We don't charge a restocking fee either way.

How to start a return

Email hello@redwolfcoshop.com with your order number and what went wrong. We'll reply within 1–2 business days with the return address and instructions.

Please don't ship anything back before contacting us — returns sent to the wrong address can't be processed, and we need to confirm where yours should go.

Refunds

Once your return arrives and we've checked it over, we'll email you to confirm. Approved refunds go back to your original payment method within 5 business days. Your bank or card issuer may take a few days more to post it to your statement.

Original shipping charges are refunded when the return is our fault — a defect, damage, or the wrong item. Otherwise, original shipping isn't refunded.

Exchanges

Need a different size or color? The fastest way is to return the original for a refund and place a new order for what you want. Email us first and we'll walk you through it.

One-year gear warranty

We guarantee our gear against defects in materials and workmanship for one year from the date of purchase. If a buckle fails, a seam splits, or hardware breaks under normal use, we'll replace the item or refund you — and we cover the shipping.

The warranty doesn't cover chewing, digging, normal wear and tear, or damage from misuse. Dogs chew things — we understand, but a chewed harness isn't a manufacturing defect. It also doesn't cover damage from alterations or improper sizing.

To make a warranty claim, email us with your order number and photos of the damage.

Damaged, defective, or incorrect items

Check your order when it arrives. If anything shows up damaged, defective, or isn't what you ordered, email us within 7 days of delivery with photos of the item and the packaging. We'll send a replacement or refund you in full, and we cover all shipping both ways.